Privacy Policy – Online Ordering

Olo Inc. ("Olo") and Robeks Corporation and/or mobile application (“Robeks”) that links to this Privacy Policy (the “Branded Company”) respect the privacy of Site and Application (collectively, “Services”) users.

This Privacy Policy is intended to inform you of the policies and practices regarding the collection, use and disclosure of any personal information that Olo collects from or about users in connection with the Services. Olo provides the Services to users on behalf of the Branded Company, as a service provider and data processor. This Privacy Policy does not apply to any websites, mobile applications or other online services that do not link to this policy, including other services provided by the Branded Company. To the extent Olo shares personal information with the Branded Company as this Privacy Policy describes, this Privacy Policy does not apply to the Branded Company’s subsequent use of that information.


If you are a non-U.S. user of the Services, by using the Services and providing us with data, you acknowledge and agree that your personal information may be processed outside the country in which it was collected, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your data, you acknowledge such transfer.

Olo complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from the EU and/or Switzerland. Please visit our Privacy Shield Statement for more information on our Privacy Shield certification.


Olo collects information from you in various ways when you access or use the Services. Olo collect personal information from you in the following ways:

(a) Personal Information You Provide to Us. For example: v
  • Olo may collect personal information from you, such as your first and last name, address, e-mail, telephone number and when you create an account (“Account”).
  • The Services allow you to store preferences such as your location, recent orders and favorite menu items in order to make it more convenient for you to place additional orders in the future.
  • When you order menu items from the Branded Company on our Services, Olo will collect all information necessary to complete the transaction, including your name and payment information. Olo may store this information on our servers, in order to make it easier for you to place orders for the Branded Company’s menu items in the future. Olo does not store your payment information on our servers, but stores a secure “token” that helps facilitate a secure payment transaction on the Branded Company Services.
  • If you provide feedback or contact Olo via email, Olo will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
  • Olo also collects other types of personal information that you provide voluntarily, such as any information requested by Olo if you contact Olo via email regarding support for the Services.

(b) Personal Information Collected Via Technology. Olo collects certain information from you automatically when you access and use the Services as described below:

  • Information Collected by our Servers. To make the Services more useful to you, Olo servers (which may be hosted by a third party service provider) collect information from you, including the referring/exit pages, your browser type, domain name, date/time stamp for your visit and your Internet Protocol (IP) address (a number that is automatically assigned to your computer or device when you use the Internet). Olo uses this information to analyze trends, administer the Services, monitor for fraudulent activities using fraud management tools, and better tailor the Services to users’ needs.
  • Cookies. Like many online services, Olo uses cookies to collect information on the Sites. "Cookies" are small pieces of information that a web site sends to your computer's hard drive while you are viewing a web site. Olo may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Sites. This type of information is collected to make the Services more useful to you and to tailor your experience with the Services to meet your special interests and needs.
  • Mobile Services. We may also collect information from your mobile device if you have downloaded a Branded Company’s Application. This information is generally used to help deliver the most relevant information to you. Examples of information that may be collected and used include your general geographic location, how you use the Application(s), and information about the type of device you use. In addition, in the event the Application crashes your mobile device, Olo will receive information about your mobile device model, software version and device carrier, to identify and fix bugs and otherwise improve the performance of the Application. This information is sent to Olo as aggregated information. The aggregated information is not used to identify an individual.
  • Third Party Analytics. Olo uses third party service providers such as Google Analytics to help analyze how users use the Services (“Analytics Companies”). These Analytics Companies use Cookies and other tracking technologies to collect information such as how often users visit the Site, what pages they visit and for how long, what other sites they used prior to coming to the Site, and other engagement data. Olo uses the information we get from these Analytics Companies to evaluate and improve the Services. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser-plug in available at the following link: You can also obtain additional information on Google Analytics’ data privacy and security at the following links:

(c) Facebook and other Social Networking Services. The Services may allow users to access Facebook and other social networking sites (each, an “SNS”) to interact with and share their experiences with the Branded Company’s products and services with their friends. If you are not a registered user of the Services, you can create an Account by clicking on “Sign In” using Facebook or another SNS that we support, and then entering your SNS login credentials. In this case, Olo may receive information from Facebook or another SNS to make it easier for you to create an Account on the Services. Once you register on the Services and connect with Facebook or another SNS, you will be able to automatically post recent activity back to Facebook or the other SNS. The information that your Facebook or other SNS account provides to Olo may depend on the privacy settings you have with that SNS, so please consult the SNS’s privacy and data practices.

(d) Location Information.If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, Olo will collect your location information when you use the Services; for example, to locate those restaurants and locations of the Branded Company that are near you or when you “check in” via the Services. If you do not want Olo to collect this information, you may decline the collection of your location when prompted, or adjust the location services settings on your device.


(a) General Use. In general, Olo uses your personal information to respond to your requests as submitted through the Services, to provide you the Services you request, or to help serve you better. Olo uses your personal information in the following ways:

  • facilitate the creation of, and secure and maintain your Account;
  • identify you as a legitimate user in Olo’s system;
  • provide improved administration of the Site, Application and Services;
  • provide the Services you request;
  • improve the quality of experience when you interact with the Site, Application and Services;
  • send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created;
  • send you administrative e-mail notifications, such as security or support and maintenance advisories;
  • call or send you an SMS message about your order status or any issues with your order (e.g., food being prepared); and,
  • send surveys, offers, and other promotional materials related to the Services at the Branded Company’s request or direction.
  • (b) Creation of Non-Identifiable Data. Olo may create de-identified information records from personal information by excluding certain information (such as your name) that makes the information personally identifiable to you. Olo may use this information in a form that does not personally identify you to analyze request patterns and usage patterns to enhance Olo’s products and services. Olo reserves the right to use and disclose non-identifiable information to third parties in its discretion.


Olo discloses your personal information as described below and as described elsewhere in this Privacy Policy.

(a) At the Direction of the Branded Company. Olo may share your information with the Branded Company or with third parties at the direction of the Branded Company. For example, when you use the Services to place orders, Olo will transmit your information to the Branded Company location you designate, or to the Branded Company’s third party services providers or partners, as directed by the Branded Company, to facilitate your order. Other than as described in this Privacy Policy in connection with the Services, this Privacy Policy does not apply to the processing of your information by the Branded Company or third parties with whom Olo shares information at the Branded Company’s direction.


(b) Third Party Service Providers. Olo may share your personal information with third party service providers that perform services for or on behalf of Olo, for the purposes described in this Privacy Policy, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of Accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to Olo. Our service providers may be located in the U.S., Canada or other foreign jurisdictions.

(c) Affiliates. Olo may share some or all of your personal information with its parent company, subsidiaries, joint ventures, or other companies under common control (“Affiliates”), in which case Olo will require its Affiliates to honor this Privacy Policy.

(d) Corporate Restructuring. Olo may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction involving the sale, transfer, divestiture, or disclosure of all or a portion of Olo’s business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If Olo’s company, business or assets is acquired by another company, that company will possess the personal information collected by Olo and the company will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

(e) Social Networking Sites ("SNS"). Olo’s Application and Services may enable you to post content to SNSs (e.g. Facebook and Twitter). If you choose to do this, Olo will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. Olo will not be liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.

(f) Other Disclosures. Regardless of any choices you make regarding your personal information, Olo and its U.S. and other foreign service providers may disclose your personal information if Olo believes in good faith that such disclosure is necessary (a) to comply with relevant laws or to respond to subpoenas, warrants, or other legally valid inquiries or orders served on Olo; (b) to protect and defend the rights or property of Olo, the Branded Company or users of the Services; (c) in connection with a legal investigation; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or Olo’s Terms of Use, as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities.


We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements. We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.


The Services are not directed towards individuals under the age of 13, and Olo does not intentionally gather personal information about visitors who are under the age of 13. Furthermore, Olo does not intentionally allow visitors under the age of 18 to register for the Services. If a child under 13 submits personal information to Olo and Olo learns that the personal information is the information of a child under 13, Olo will attempt to delete the information as soon as possible. If you believe that Olo might have any personal information from a child under 13, please contact Olo at: One World Trade Center, 82nd Floor, New York, NY 10007.


When you visit the “People and Careers” portion of our Site, we collect the information that you provide to us in connection with your job application. This includes business and personal contact information, professional credentials and skills, educational and work history, and other information of the type that may be included in a resume. This may also include diversity information that you voluntarily provide. We use this information to facilitate our recruitment activities and process employment applications, such as by evaluating a job candidate for an employment activity, and monitoring recruitment statistics. We may also use this information to provide improved administration of the Site and Services, and as otherwise necessary (a) to comply with relevant laws or to respond to subpoenas or warrants served on Olo; (b) to protect and defend the rights or property of Olo or others; (c) in connection with a legal investigation; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or Olo’s Terms of Use.


The Site may contain links to third party websites. When you click on a link to any other website or location, you will leave the Site and go to another site and another entity may collect personal and/or anonymous information from you. Olo’s provision of a link to any other website or location is for your convenience and does not signify Olo’s endorsement of such other website or location or its contents. Olo has no control over, does not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites. We encourage you to read the privacy policy of every website you visit.


You have several choices regarding use of information on the Services.

(a) Cookies. If you decide at any time that you no longer wish to accept cookies from the Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all or portions of the Services or all functionality of the Services. If you have any questions about how to disable or modify cookies, please let Olo know at the contact information provided below.

(b) De-Linking SNS. If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook or Twitter) linked to your Account, then you may close your account with the Branded Company. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account or mobile device.

(c) Application. You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

(d) How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communications. There is currently no standard that governs what, if anything, websites should do when they receive these signals. Olo currently does not take action in response to these signals. If and when a standard is established, Olo may revise its policy on responding to these signals.

(e) Access, Update, or Correct Your Information. Subject to limited exceptions under the applicable law, you may request to review, correct inaccuracies, and/or update your personal information in Olo's custody by submitting a request to or by writing to us at the contact information sent out below. We may request personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.

(f) Opting Out of Email SMS Communications. If you have signed-up to receive our email marketing communications, you can unsubscribe any time by clicking the "unsubscribe" link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us at the contact information under "Contact Us" below. If you provide your phone number through the Services, Olo may send you notifications by SMS, such as to alert you of a problem with your order or to notify you that your delivery is on its way. You may opt out of SMS communications by unlinking your mobile phone number through the Site.

(g) Opting Out of Location Tracking. If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to Olo’s collection of location information, you may no longer be able to use some features of the Services.



A California resident who has provided personal data to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California customer”) may request information about whether the business has disclosed personal data to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal data, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom personal data was disclosed in the preceding calendar year, as well as a list of the categories of personal data that were disclosed. California customers should visit the Branded Company’s website for further information on how to submit a request or, if applicable, opt out of the Branded Company’s sharing of the customers’ personal data with third parties for those parties’ direct marketing purposes.


This Privacy Policy is subject to occasional revision. Olo will notify you of any material changes in its collection, use, or disclosure of your personal information by posting a notice on the Site and within the Application. Any material changes to this Privacy Policy will be effective thirty (30) calendar days following notice of the changes on the Site and within the Application. These changes will be effective immediately for new users of the Services. If you object to any such changes, you must notify Olo prior to the effective date of such changes that you wish to deactivate your Account. Continued use of the Services following notice of any such changes shall indicate your acknowledgement of such changes.


If you have any questions or complaints about this Privacy Policy or Olo’s data collection or processing practices, or if you want to report any security violations to Olo, please contact Olo by email at:; or by mail at:

Olo One World Trade Center, 82nd Floor New York, NY 10007 USA


We are providing this supplemental privacy notice to California users on behalf of the Branded Company, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”). Please note that as a service provider handling personal information on behalf of the Branded Company, Olo is not required to provide a CCPA notice. This notice does not apply to individuals with whom Olo engages in the individuals’ capacity as representatives of businesses that may provide services to Olo, or to which Olo may provide its services including any user who visits, which is designed only for businesses and not for individuals’ use in their personal or household capacity.

The Branded Company is prohibited from selling personal information through the Olo Services. As set out in this Privacy Policy, we, our service providers and partners use cookies and other tracking technologies to analyze website traffic and facilitate advertising. Please visit the Branded Company’s homepage for further details about its privacy practices.

The CCPA grants California residents the following rights.

  • Information. You can request information about how the Branded Company has collected, used and shared your personal information through the Olo Services during the past 12 months.
  • Access. You can request a copy of the personal information that Olo maintains about you on behalf of the Branded Company.
  • Deletion. You can ask to delete the personal information that Olo maintains about you on behalf of the Branded Company
  • Opt-out of sale of your personal information. While Olo does not allow the Branded Company to sell personal information through the Olo Services, we offer instructions on how to limit online tracking.

Please note that the CCPA limits these rights by, for example, prohibiting businesses from providing certain sensitive information in response to an access request and limiting the circumstances in which they must comply with a deletion request.

You are entitled to exercise the rights described above free from discrimination. Here is how you can submit requests:

  • To request access to or deletion of personal information, visit the Branded Company’s website.
  • To learns how to limit tracking visit Online Tracking Opt-out Guide.
  • Identity verification.